Pursuant to Art. 52 et seq. of Legislative Decree 206/2005, consumers have the right to withdraw from the purchase agreement within 14 days of receiving the goods, without providing any reason. This right constitutes an essential guarantee in distance contracts.

Conditions for exercising the right of withdrawal:

The goods must be returned intact, unused, and in perfect condition, in their original packaging.

The packaging must be free from alterations, tampering, or signs of wear.

Returns will not be accepted for products that have been used, washed, damaged, or are missing their original packaging.

Procedure to follow:

The customer must contact support via WhatsApp at +39 351 247 8494 to initiate the procedure.

The return must be carried out independently, at the customer's expense, via postal shipment or courier.

Self-service management of returns and refunds
To offer a faster and more transparent service, the Customer can use any self-service tools made available by the website to request a return, check the status of the request, and monitor the progress of the refund. The use of these tools does not affect the rights provided for in this policy nor the legal terms applicable to withdrawal, returns, and refunds.

How to Make a Self-Service Return
Download the return form and contact our customer support or initiate a self-service return.
The procedure can be initiated immediately and entirely online:
REQUEST A RETURN
Log in to your account in the "Orders" section.
Select the order and click the "Request Return" button.
By law, the shipping costs for returning the product are borne by the buyer.


Make sure the package is carefully packed. SHARA CHIC accepts no responsibility for any damage, delays, or loss caused by the courier/service chosen to return the product to us.

Refund:

The refund will cover exclusively the price of the product, excluding the initial shipping costs.

The amount will be credited after verifying the integrity of the returned product.

Payment Methods

Choose your preferred payment method. We guarantee a simple, secure, and fast shopping experience. We offer several solutions designed to suit your needs:

Available Options

• Credit and Debit Cards
  We accept Visa, Mastercard, Maestro, and American Express for immediate and protected payments.
• Klarna
  Pay now or split the amount into 3 interest-free monthly installments. A flexible and transparent solution.
• PayPal
  Pay easily and quickly with your PayPal account, without sharing your card details.
• Cash on Delivery (SUSPENDED DURING THE SALE)
  Conveniently pay upon delivery of your order directly to the courier, with a small additional fee.

Important: All payment options will be visible in the final step of checkout, after selecting the shipping method. We recommend carefully checking this step to select the most convenient option for you.

Courier: UPS (United Parcel Service)

Delivery times: 24–72 business hours. Delays may occur during holidays or due to external factors.

Costs:

Italy: €5.99

Cash on delivery: +€8.00

Naples: €4.99 with free cash on delivery

Caserta: €5.99 with free cash on delivery

If you have any questions about sizing, fabric, or delivery times, our team is here for you! Message us on WhatsApp right away or send an email to info@sharachic.com, and we’ll get back to you within a few hours.